Need help with an order, a product question, or anything else? We’re here for you. Reach out using any of the options below and we’ll get back to you as quickly as possible.
Email Support
For order inquiries, product questions, or general support:
support@flowerdept.shop
We typically respond within 24 hours on business days. For faster help, include your order number in the subject line.
Order Help
Need to track your order, request a change, or ask about shipping? Email us with your order number and we’ll look into it right away. You can also check your order status anytime from your account page.
Returns & Refunds
Please review our Refund & Returns Policy for details on eligibility and how to initiate a return. If you have questions, email support and we’ll walk you through the process.
Business Hours
Monday – Friday: 9 AM – 5 PM CT
Saturday – Sunday: Closed
Orders placed before 3 PM CT on business days ship the same day.
Ready to shop? Browse our collection or learn more about Flower Dept.
Start with support before sending anything back
If an order arrives damaged, contains the wrong item, or needs a shipping review, email support first so the team can confirm the next step and avoid delays.
- Include the order number and a short description of the issue.
- Photos help for damaged packages or incorrect items.
- Do not ship product back until support confirms the right process.